The goal of Bayside Business Solutions is to provide the most innovative and complete portfolio management software as current technology allows. To fully achieve that objective, expedient and effective support is treated as a vital part of the entire software package.
Bayside provides support primarily through its Internet-based Incident Tracking System (ITS) and the use of incident "tickets." ITS can be accessed directly from within either the FactorSoft or CADENCE application.
Bayside appreciates that, in an industry where time truly is money, prompt handling of issues must be the standard. A primary goal of the BBS Technical Support Department is the immediate acknowledgement of an incident ticket upon its receipt, after which analysis of the issue begins. Bayside clients never have to wonder if someone has received, reviewed, and prioritized their issues.
The BBS Support staff asks substantive questions about the nature of the issue in order to provide the most expedient and beneficial guidance to the client. The Bayside Support staff works diligently and thoroughly on each issue until it is fully resolved to the client's satisfaction.